Tariffs and Packages

Cancellation Policy

Cancellation Terms and Conditions:

For Off Peak Periods, more than 48 hours notice prior to arrival date - Full Refund given less a 10% administration fee.
If less than 48 hours is given - Full Refund less a 10% administration fee will be refunded if room is resold. Unsold rooms will result in the first night’s tariff being charged.
"No Shows" - all nights will be charged.
For Peak Periods (Long Weekends, Public Holidays, Special Events and School holidays)– 2 weeks minimum notice is required for a Full Refund less a 10% administration fee per booking.

If less than 2 weeks notice is given – Full Refund less a 10% administration fee will be refunded if room or rooms (where a minimum night applies) are resold in full. No Refund given if a “Minimum nights booking” applies and the rooms are not resold for the same minimum period.
For Group Bookings – 4 weeks minimum notice is required for a Full Refund less a 10% administration fee of the total booking.

If less than 4 weeks notice is given – Full Refund less a 10% administration fee will be refunded if rooms can be resold. All Unsold rooms will be charged.
Cancelling of pre-booked nights after check-in
- No Refund given if a “Minimum nights booking” applies. All nights will be charged.
- No Refund given if for “Group Bookings”. All nights will be charged.
- Full Refund less a 10% administration fee for “Off Peak Periods” will be refunded if room(s) can be resold.