Cancellation Policy

      Cancellation Terms and Conditions:

• For Off Peak Periods, more than 48 hours notice prior to arrival date - Full Refund given less a 5% administration fee.

• If less than 48 hours is given - Full Refund less a 5% administration fee will be refunded if room is resold. Unsold rooms will result in the first night’s tariff being charged. 

• "No Shows" - all nights will be charged.
   
• For Peak Periods (Long Weekends, Public Holidays, Special Events and School holidays)– 2 weeks minimum notice is required for a Full Refund less a 5% administration fee per booking. 
   

• If less than 2 weeks notice is given – Full Refund less a 5% administration fee will be refunded if room is resold. Unsold rooms will be charged.
   
• For Group Bookings – 4 weeks minimum notice is required for a Full Refund less a 5% administration fee of the total booking.
   
• If less than 4 weeks notice is given – Full Refund less a 5% administration fee will be refunded if rooms can be resold. All Unsold rooms will be charged.
   
• Cancelling of pre-booked nights after check-in
   

• No Refund given if a “Minimum nights booking” applies.  All nights will be charged.
• No Refund given if for “Group Bookings”.  All nights will be charged.
• Full Refund less a 5% administration fee for “Off Peak Periods” will be refunded if room(s) can be resold.

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